This month marks the tenth anniversary of DMR Collation coming into existence and I have to admit I am completely in awe of how far we have come in a relatively short period of time. When I first started this company in 2010 it was to be able to offer a legal service to lawyers which would have the direct result of alleviating some of the workload pressures they were likely to be facing. From start I have always treated DMR Collation as an extension of our clients’ own team and, as a result, we have built up strong working relationships with all of our clients.
The business started slowly, initially with me working part time, however by 2014 it was busy enough for me to work full time in the business and that’s when the fun really started.
In 2016 we moved to our first commercial premises, having outgrown my initial home office and this move meant that I could start to take on board in-house Administrators and expand our nurse analyst and legal team.
18 months ago we outgrew our first office and are now happily located in our new offices at Lee Mill which has provided us with ample room for growth and further expansion.
Over the past ten years the procedures we use and the services we provide have also grown. To ensure we keep up with our client’s needs and requirements it has always been crucial to implement a process of continuous improvement and we are always tweaking our practices and procedures to ensure that we can consistently deliver a high-quality service to our clients.
In just the last two years alone we have introduced our digital booklet service, commenced redaction work and implemented our case management system which has a secure client portal for sharing of files.
Over the years DMR Collation have been shortlisted for numerous awards and we were fortunate to be Highly Commended in Supporting the Industry for two consecutive years at the 2018 and 2019 Modern Law Awards.
A highlight of this year was obtaining ISO 27001 and ISO 9001 Accreditation which demonstrates our high commitment to information security and quality management.
When I sit here and look back on our incredible journey, I can’t do this without thanking each and every member of the DMR team who have made this possible. I truly have a fantastic and committed team here at DMR and I look forward to seeing what the next 10 years will bring.
Happy Birthday DMR Collation!
By Caroline Packer, Managing Director.