Our innovative digital booklet service gained us a shortlisting for “Best Customer Service Product - Business” in the 2020 UK Customer Service Excellence Awards. Our digital booklets have proven to be a massive success with our customers because they have positively impacted on how our customers store and share collated records and have increased our customers’ own business efficiency. Our digital booklets are an amalgamation of the prepared index, chronology, scanned records and any prepared schedules (such as a schedule of radiology). Our booklets are fully navigational and searchable with personalised bookmarks and hyperlinks. The Digital Booklet enables our customers to access the correct records page easily at the touch of a button and saves them, and their medical experts, considerable time and labour. Being digital the records are easy to access, navigate, transfer and print. In addition to this the booklet is easy and cost-effective to distribute.
UK Customer Service Excellence Awards, 2020
Over the years our services have regularly been recognised at the Personal Injury Awards and was shortlisted for both Medicolegal Provider of the Year and Supporting the Industry at this years’ awards held on 1 December 2020. The PI Awards aim to identify high standards of practice and to inspire others to emulate the achievements demonstrated by those who are finalists. They recognise our ability to identify and meet industry needs, add value to clients’ operations and to provide efficient and good value work alongside highest levels of client care. We have consistently been able to demonstrate that we go the extra mile for clients and have an excellent reputation across the industry.
Personal Injury Awards 2018, 2019 & 2020
DMR Collation was Highly Commended in the Supporting the Industry category at the Modern Law Awards 2017/2018 and have been shortlisted again this year in the category of Supporting the industry at the 2019 awards. These awards are in recognition of the professional and innovative service we provide to clients and our ability to identify and meet the requirements of the legal industry. We have been able to demonstrate time and time again that our clients’ organisations run more smoothly because of the services we offer and this was an important factor in the decision-making process.
Modern Law Awards 2017/18, 2019, and 2020
DMR Collation was a finalist in two categories in the Legal Week Awards 2018; Supplier Innovation – Services and Supplier Innovation – Technology. The awards aim to acknowledge companies that are “innovating in the legal sector and are working on precedent-setting, game-changing projects and initiatives”. It was a huge honour for DMR Collation to be the only medical record collation company shortlisted and there is little doubt that innovative technology, such as the introduction of our Digital Booklet Service, helped secure these nominations.
Legal Week Innovation Awards 2018
The Practice Efficiency Award is one of the most sought-after accolades of Legalex 2018. This award is given out to “the supplier that offers the best product or service that can streamline law firms, helping them reduce costs and time.” DMR Collation’s processes and methods, from scanning and collating to compiling chronologies, are designed to be time and cost-saving to our clients while the finished product is quality checked, organised and analysed meticulously, all something that was recognised by the judges at Legal & Cyber Security. In addition to this, our digital booklet was recognised as being highly innovative and groundbreaking within the industry.
Legal and Cyber Security Awards
“DMR Collation's flagship Digital Booklet service has transformed the way we work and allowed us to solve a number of problems in our office. We were able to free up a significant amount of space by storing hundreds of volumes of paper medical records off site and still have instant access to the documents. We have also received very positive feedback from our experts one of who commented that “I was able to find individual parts of the records easily. This is so much better than paper as most of us writing reports have delivery and storage problems also” (DrGF). Paperless working is the future and DMR Collation is ahead of the game!”
- Angela Kirtley, Partner, Irwin Mitchel LLP
“DMR are our first choice for medical records collation as the responsiveness, price and quality of the product, in particular the Digital Booklet, are second to none. Our expectation of DMR is high as we know to expect a good service and have never been disappointed.”
- Michelle Armstrong, Burnetts
“DMR provide a first rate service. The quality of their work is excellent as is their response time, customer service and pricing”
- John Davis, Partner at Sintons LLP (Formerly Irwin Mitchell LLP)
“DMR is truly a 21st century business that has an innovative spin on the collation of medical records and documentation, particularly with regards to the production of searchable Digital Booklets. These booklets make review of voluminous records electronically easy and promote more sustainable and agile systems of working.”
- Claire Jowett, Irwin Mitchell LLP
“The work was done promptly, the editing was efficient and will no doubt have saved us and the experts hours sorting out what was a shambles. I am happy to recommend DMR Collation Ltd’s service and to use them again”
- Tim Quinn, Solicitor at Howard & Over LLP
“I cannot recommend DMR Collation highly enough. I was provided with an overwhelming number of social services and medical records on an historical abuse case. DMR collated and paginated all of the records and provided me with a Digital Booklet which made cross referencing so easy. Their secure portal makes it so easy to upload the records securely and grant experts access to the same portal. 10/10 on all fronts. I will definitely use them again.”
- Dianne Collins, Nelsons Solicitors Ltd
“I have been using DMR Collation for several months and I can truly say that their service is second to none. The medical records are always thoroughly reviewed, collated and paginated. The chronology is always very detailed and relevant information is extracted. The suggestions and possible questions to put to relevant experts is an additional benefit that I have not seen offered from other collation services. In short, DMR Collation are a very professional and excellent collation service and I would recommend them without hesitation.”
- Rubina Khanom, Howells LLP